Category Archives: Delivering Services

How to deliver world class services

Google Changes The Ediscovery Landscape


The big new app for 2012 just might be Google’s Apps Vault. Just released in the last days of Q1, this tool sits on top of Google Apps and simplify management of your firm’s documents. This tool will be enormously … Continue reading

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PMO Genius: How To Share & Be Happy


In our last Blog we spoke about the issues that drive the services produced by a shared services group. We talked about six issues that define the functions, cost and billing of shared services. Today, we’re going to take the … Continue reading

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PMO Basics: Six Secrets For Efficient Shared Services


Every big corporation manages multiple shared services. Shared services are often a bit mysterious to a PMO, and improvement projects are sometimes overly complex. It is difficult enough to provide a service that can keep a single client happy, a … Continue reading

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PMO Genius: 8 Lessons Learned About Outsourcing


In our last “PMO Basics,” we covered the reasons and methods for building a lessons learned file. Today, we’re going to apply lessons learned to Outsourcing. Why single out outsourcing? There are several good reasons. First, the recent wave of  … Continue reading

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PMO Genius: Massive Savings Hidden In Documents


Today’s best solution often cause tomorrow’s biggest problem. Consider the baby diaper, the humble nappy. Pampers, the first practical disposable diaper, was introduced in 1961. Like any new product it was a less than perfect solution. They used wood pulp … Continue reading

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PMO Genius: Developing A TAR Pilot Project


Project managers are taught that the most expensive method of resolving a dispute is litigation. Yet the number of corporate lawsuits keeps rising, as does the number of documents in each lawsuit. If you’ve never worked with a legal review … Continue reading

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PMO Genius: How To Smartsource Outsourcing Programs


In the last blog, we discussed the limits of cost based outsourcing: after initial savings three is little or nothing left for the next contract, “fractures” in processes develop between the client and the vendor that damage productivity and a … Continue reading

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PMO Genius: Time To Open The “Office of Email”


Not too long ago we looked at Atos, an $11 Billion IT firm that decided to kill email. They did considerable internal research and concluded that rather than contributing to profitability, email is a massive drain on profitability and needs … Continue reading

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PMO Genius: Quantifying The Benefits of Happiness – A Focus On SECRETARIES (PART 2)


In our last blog we looked at how secretaries evolved into administrative assistants. This transition was driven by changes in technology (word processing, email,  voice mail, etc.) and changes in the labor market (women with college degrees didn’t want to … Continue reading

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PMO Genius: Increase Happiness AND Productivity… Look At Secretaries (PART 1)


Secretaries… do you still use that term? Years ago, when “secretary” became synonymous with, “We’re paying you less because you’re  a woman”, the title became an insult. Corporations changed the title to “administrative assistant,” but not much else changed. This … Continue reading

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