Category Archives: Learning and Development

How and what do we learn?

Building A PMO: Alpha & Omega of Project Management – Part I


Once you are given a mandate to build a Project Management Office (PMO), you will have taken the first of many steps to build this corporate function. But you won’t have years to develop your model, assemble a team of … Continue reading

Posted in Best Practices, Decision Making, Delivering Services, Learning and Development, Project Management Office | Tagged , , , , , , | Leave a comment

10 Steps To Design A Project Management Office!


Every PMO Director has a different view on how to start up a new PMO. Most Directors will agree on the plan at 50,000 feet, but  each will have different ideas about the importance of each element and where it … Continue reading

Posted in Best Practices, Decision Making, Delivering Services, Improvement, Continuous or Not, Learning and Development, Project Management Office | Tagged , , , , | Leave a comment

Supercharging PMOs With Networking & Technology


In  our last Blog we talked about the challenges facing project management and performance improvement programs: projects running over-budget  and behind schedule, projects that never reach completion, growing your group and maintaining high quality and high payback results. We also … Continue reading

Posted in Best Practices, Decision Making, Improvement, Continuous or Not, Learning and Development, Unique Ideas | Tagged , , , , , | 1 Comment

Have You Mined-Out Your Project Portfolio?


More than ever before, corporations are focused on project management and performance improvement techniques to fix long-standing inefficiencies in operations. The problem is that as these methodologies expand throughout major corporations, executives are finding that Project Management Offices (PMOs) and … Continue reading

Posted in Best Practices, Delivering Services, Expectations and Rewards, Improvement, Continuous or Not, Learning and Development, Unique Ideas | Tagged , , , , | 2 Comments

Management Focus, Gemba And… Rats In The Attic


In our last Blog, we talked about a survey that showed that 46% of outsourcing buyers were satisfied with cost savings,  26% were satisfied with transformation efforts and just 11% were satisfied with meeting innovation goals.  We went on to … Continue reading

Posted in Best Practices, Decision Making, Delivering Services, Improvement, Continuous or Not, Learning and Development, Unique Ideas | Tagged , , , , , , , , | Leave a comment

Gramdma Has Left The Kitchen!


I remember a commercial from a few years back, I think it was for spaghetti sauce. It showed an Italian family’s kitchen as the Sunday meal was being made. In the kitchen, there were several grandmothers working away over a … Continue reading

Posted in Best Practices, Expectations and Rewards, Improvement, Continuous or Not, Learning and Development, Uncategorized | Tagged , , , | 1 Comment

Social Networking for Service Managers


Want less face time on Facebook? Tired of being a twit on Twitter? Don’t care if you can Google it? I think we’ve all had occasional overload from Internet social media. Yet, everywhere you go you’re told how this is … Continue reading

Posted in Best Practices, Delivering Services, Learning and Development | Tagged , , , , | Leave a comment

4th Sigma: Project Charters, Part 3 – Building Consensus


A Project Charter is a document that describes a project, names the people who will perform the project, what their roles will be and the name of the project sponsor (the individual that requested the project). Any book on Six … Continue reading

Posted in 4th Sigma, Best Practices, Decision Making, Expectations and Rewards, Improvement, Continuous or Not, Learning and Development, Self Sorting, Unique Ideas | Tagged , , , , , , , , , | Leave a comment

The 4th Sigma: Analysis Paralysis… More Options Don’t Always Help


Any good management book or management system provides you with more than a few tools or the steps for a process. The best books remind that you are applying these systems to people, people with preferences and limitations. Some people … Continue reading

Posted in 4th Sigma, Best Practices, Decision Making, Improvement, Continuous or Not, Learning and Development, Unique Ideas | Tagged , , , , , , , , , , | Leave a comment

Pipe Dreams: Pursuit Of The Right Quality Metric


Quality can mean different things, often many things, to any individual. The term “quality”, by itself doesn’t necessarily clearly spell out what you mean. Identifying what quality means (in the context of a specific project) is vital to any improvement … Continue reading

Posted in Best Practices, Decision Making, Delivering Services, Improvement, Continuous or Not, Learning and Development | Tagged , , , , , , , , | Leave a comment