Tag Archives: complaints

Monkey Traps, Career Development, And Your Next Budget

Posted on September 28, 2011 by

Have you ever seen a monkey trap? It’s a simple device, just a container with a narrow opening. Typically, it’s a gourd or a hole in a tree with an opening just big enough for a monkey to squeeze his hand into; inside of your … Continue reading →

Posted in Best Practices, Decision Making, Delivering Services, Improvement, Continuous or Not, Self Sorting, Unique Ideas | Tagged , , , , , , , | Leave a comment

4th Sigma: How To Listen When The Client Is Silent

Posted on September 5, 2011 by

If you’ve been following this Blog, you know that we have been discussing variability: how the products and services we provide can be better or worse at any given moment. We then created a tool for identifying and quantifying the … Continue reading →

Posted in 4th Sigma, Best Practices, Decision Making, Delivering Services, Improvement, Continuous or Not, Uncategorized | Tagged , , , , , | Leave a comment

Good News, We Have A Customer Complaint!

Posted on May 3, 2011 by

We’ve all had it hammered into us… improve services, eliminate complaints, make the customer happy. We all want to provide a service that makes our clients happy, and never receives a client complaint. If customer satisfaction has been your big … Continue reading →

Posted in Best Practices, Decision Making, Delivering Services, Improvement, Continuous or Not, Unique Ideas | Tagged , , , , , , , , , | Leave a comment