Tag Archives: outsource

Are Outsourcing Obstacles Too Big To Swallow?


Last week I saw a question on Linked-In that I thought was particularly interesting. The question was, “What are the top five challenges in BPO transitions that  need to be addressed in the outsourcing/offshoring industry?”  If there were any “winners” … Continue reading

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Size Matters: How Big Is Your Work Day?


Understanding exactly how many hours of work your staff is  capable of is important if you have any hope of efficiently staffing your  organization. The hours of capacity in a service organization are usually  completely misunderstood. Once you  understand the … Continue reading

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How Much Do Your Services Cost?


Budgeting in Corporate Services has always been an approximate science. In some cases, very approximate. Because your services are far removed from the products that your firm sells to the outside world, it’s hard to know how and when to … Continue reading

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The Regulators: Round 2 – Are Your Costs In Line With The Market… Which Market?


Yesterday we spoke a bit about the rise of “Regulators” in Fortune 500 Firms. In the past service managers would periodically see directives for firm-wide budget controls, freezes for new hires, or (during especially difficult economic times) special committees that … Continue reading

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The Regulators : Who Are They And Why Are They Interested In You?


Most signs for the economy are looking up, and the pressure to reduce costs has reduced. However, as business is rising and new income producing staff is being hired, the new pressure for Corporate Services is to support these new … Continue reading

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The 4th Sigma: Is It Time to Rethink Six Sigma?


Over the past few months, I have been using this blog to collect information from different operational managers, especially IT managers because of the wide range of services they run. The subject has been, “How are you dealing with the … Continue reading

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Psychics Are Standing By To Install Your Laptop!


What do your clients really want from you? Sometimes a client will instruct you to do something, such as editing a document. When you fail to follow their instructions (because it violates a rule, such as English grammar) you can … Continue reading

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A Word To The Wise: Talk Isn’t Cheap!


When you plan to outsource your services, you must balance many competing needs. You need the best services at the best prices, and vendors need the best profits for their investors. You can leverage the lower cost of an offshore or offsite … Continue reading

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Outsourcing Agreements: Price Is Just An Outcome


If this is your first outsourcing agreement, you’re under a lot of pressure to get it right the first time. Whether you work in the Procurement department or you manage the Business unit, you need to convert the complex parameters … Continue reading

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Outsourcing Analysis Part III: Building Your Toolkit


For the last two blogs we have been building a tool to help you evaluate your current sourcing decisions, in other words where your staff resides and how they are employed (employees, temps, outsourced, etc.) to perform your business functions. … Continue reading

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