Category Archives: Delivering Services

How to deliver world class services

The Other Shoe Just Dropped


(Previously published in Outsourcing Magazine) For years, the outsourcing world has been buzzing about reshoring (or “backshoring” in Europe), taking the jobs we sent offshore years ago and bringing them back to the US and Europe. Low wages, cheap property, … Continue reading

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The Trump Conundrum: American Jobs vs. Good Jobs vs. American Made


Candidate Trump told America that he would bring back, “Good, well-paying jobs, with benefits.”  Which is what we want. We don’t just want low paying jobs without time off or health benefits. However, as Trump has learned, just the health … Continue reading

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Unemployment 2.0: New Problems Require Different Solutions


During the Global Financial Crisis a few years ago, the world was overwhelmed with layoffs and unemployment. Yet, if the experts are right, we can expect far higher unemployment in the near future as robots and artificial intelligence systems arrive … Continue reading

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Resistance Was Futile: Welcome To McDonalds Robotic Arches!


Fast food is in the crosshairs, and the industry is very nervous. Everyone wants something from fast food. Most customers want quick service, often 24-hour service,  from happy and enthusiastic workers. Foodies want higher quality ingredients and new menu items. Parents … Continue reading

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Robotic Reporting… The Tipping Point​


  For the past several years robots have quietly infiltrated newspapers and magazines, slowly replacing reporters. Sounds like the plot of a “B” movie? Maybe, but robots have learned how to write like humans, how to do research on the internet, … Continue reading

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UBER’S Latest Pilot Offers Free Rides


Robots have arrived and they are sweeping citizens off of the streets of Pittsburgh! No, they didn’t arrive by flying saucer, these are UBER driverless cars, and a ride in a robot UBER is FREE! By the end of the … Continue reading

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Robots, Outsourcing, & The 2016 Election


Future generations will look back with disbelief on the 2016 Presidential elections. It is historic not only because the Democrats have a woman as their candidate, but also because the Republicans have the Trump as their candidate. Love him or … Continue reading

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