Category Archives: Delivering Services

How to deliver world class services

Last Days Of The American Cowboy


Every culture has a mythology. It tells us about how we see ourselves. For example, America has two distinctly different worlds of work. On the one hand, we have highly educated and highly paid professionals… lawyers, doctors, financial experts, consultants. … Continue reading

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Is The Future Of Robotics… Just A Lot Of Garbage?


By now it’s common knowledge, robots are on the rise. There are robot checkouts in some stores, industrial robots in factories, and warehouse robots that ensure the prompt delivery of your Amazon orders. When the bugs are worked out in … Continue reading

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Capitalism & Social Good: The World’s Greatest Super Team


Charities and Foundations do good, across the globe. Schools, hospitals, museums, environmental groups, senior homes, and animal rights… not-for-profits get the job done! Not-for-profits have a special place in society because they do so much for society. But not-for-profits are … Continue reading

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Airplanes By The Numbers: The A380 Is Dead, The 737 Is Back In The Air, & The 787 is Grounded Again


As passengers squeeze into ever smaller seats for increasingly delayed flights, a war has been raging for between airline manufacturers. In America’s corner we have the Boeing Company, the world’s biggest Airplane manufacturer. In Europe’s corner we have AirBus, an … Continue reading

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Intellectual Disability… Why Growing Up Is A Growing Problem!


Many America families have a child with intellectual disabilities (ID) – autism, Downs Syndrome, a traumatic head injury, and many other conditions. These children may never fully developing their mental capabilities. They will grow older, but they may never fully … Continue reading

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Project Manager: The Best New Career For Operation Managers?


I recently read an article by Antonio Nieto-Rodriguez, “Re-Humanising Work and Organizations Through Projects“. Antonio raises an interesting point. Typical positions in operation have changed. Automation and management systems have taken over.  Operations managers once had great latitude and followed their instincts, … Continue reading

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When Small Towns Die Out, Can America Survive?


  When you think of America, what comes to mind? The bright lights of New York’s Broadway? Or a small town, with a quaint main street and homes with well-manicured lawns? America’s self-image is evenly split, and both sides are true, … Continue reading

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How to Avoid The Latest Outsourcing Dangers In 2018!


(Previously published in OUTSOURCE, 01/04/2018, Updated 3/25/2018) By now everyone knows about outsourcing, the big issue of the 20th century that revolutionized the 21st century! But outsourcing didn’t start in the 20th century. In the 18th and 19th century Europe developed … Continue reading

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The Other Shoe Just Dropped


(Previously published in Outsourcing Magazine) For years, the outsourcing world has been buzzing about reshoring (or “backshoring” in Europe), taking the jobs we sent offshore years ago and bringing them back to the US and Europe. Low wages, cheap property, … Continue reading

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The Trump Conundrum: American Jobs vs. Good Jobs vs. American Made


Candidate Trump told America that he would bring back, “Good, well-paying jobs, with benefits.”  Which is what we want. We don’t just want low paying jobs without time off or health benefits. However, as Trump has learned, just the health … Continue reading

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