Category Archives: Delivering Services

How to deliver world class services

Unemployment 2.0: New Problems Require Different Solutions


During the Global Financial Crisis a few years ago, the world was overwhelmed with layoffs and unemployment. Yet, if the experts are right, we can expect far higher unemployment in the near future as robots and artificial intelligence systems arrive … Continue reading

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Resistance Was Futile: Welcome To McDonalds Robotic Arches!


Fast food is in the crosshairs, and the industry is very nervous. Everyone wants something from fast food. Most customers want quick service, often 24-hour service,  from happy and enthusiastic workers. Foodies want higher quality ingredients and new menu items. Parents … Continue reading

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Robotic Reporting… The Tipping Point​


  For the past several years robots have quietly infiltrated newspapers and magazines, slowly replacing reporters. Sounds like the plot of a “B” movie? Maybe, but robots have learned how to write like humans, how to do research on the internet, … Continue reading

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UBER’S Latest Pilot Offers Free Rides


Robots have arrived and they are sweeping citizens off of the streets of Pittsburgh! No, they didn’t arrive by flying saucer, these are UBER driverless cars, and a ride in a robot UBER is FREE! By the end of the … Continue reading

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Robots, Outsourcing, & The 2016 Election


Future generations will look back with disbelief on the 2016 Presidential elections. It is historic not only because the Democrats have a woman as their candidate, but also because the Republicans have the Trump as their candidate. Love him or … Continue reading

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Flatline… Subscriptions Will Be The Death Of Tech Jobs


When does a buzzword become a technology? It’s hard exactly, but “Subscription” is a great example. It started as a simple idea. Software sales groups spend a lot of time and money chasing after customers. They want customers to buy … Continue reading

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The Robot Revolution On Speed: Too Late To Turn Back!


Tongues have been wagging about the rise of the robots. Robots taking over manufacturing, robots acting as home companions and robots taking our jobs. A lot of digital ink has been spilled on the subject.  You know what? Just about … Continue reading

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