Category Archives: Delivering Services

How to deliver world class services

Is COVID-19 or a Bad COVID-19 Vaccine More Terrifying?


Americans are used to confusing messages and questionable theories – even from our leaders. Are the oceans truly dying? How big a danger is global warming? Is nuclear energy a threat to humanity? COVID-19 has pushed us beyond confusion. We … Continue reading

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How COVID-19 Killed Nursing Homes!


America is in the middle of an affordable housing crisis. According to FreddieMac, the US has a shortage of 2.5 to 3.3 million homes. Why don’t we build more homes? Because these homes are needed by families with the lowest … Continue reading

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Impact Investing: How To De-Risk Deals With A New Financial Model, BRRM!


Nonprofits are in trouble, big trouble! We depend on nonprofits (charities) for a lot of the world’s Social Good… schools, hospitals, nursing homes, senior centers, legal aid, and more. But recent changes may soon spell the doom of nonprofits as … Continue reading

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The End Of NonProfits, The Rise Of NeoProfits!


When we think of doing good, we think of NonProfits. Charities, Churches, Foundations, and do-good organizations. Society didn’t always depend on “501 (c) 3” type charities. Charities trace their origins to the beginning of history when the great and powerful … Continue reading

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A Krafty Lesson About 21st Century Consumers


The Golden Triangle is an interesting management concept. This magical object allows you to easily build any two sides. The third side, however, is more difficult, and expensive. “Good, Fast, Cheap” is one of the most common golden triangles. Want a good fast … Continue reading

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Last Days Of The American Cowboy


Every culture has a mythology. It tells us about how we see ourselves. For example, America has two distinctly different worlds of work. On the one hand, we have highly educated and highly paid professionals… lawyers, doctors, financial experts, consultants. … Continue reading

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Is The Future Of Robotics… Just A Lot Of Garbage?


By now it’s common knowledge, robots are on the rise. There are robot checkouts in some stores, industrial robots in factories, and warehouse robots that ensure the prompt delivery of your Amazon orders. When the bugs are worked out in … Continue reading

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Capitalism & Social Good: The World’s Greatest Super Team


Charities and Foundations do good, across the globe. Schools, hospitals, museums, environmental groups, senior homes, and animal rights… not-for-profits get the job done! Not-for-profits have a special place in society because they do so much for society. But not-for-profits are … Continue reading

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Airplanes By The Numbers: The A380 Is Dead, The 737 Is Back In The Air, & The 787 is Grounded Again


As passengers squeeze into ever smaller seats for increasingly delayed flights, a war has been raging for between airline manufacturers. In America’s corner we have the Boeing Company, the world’s biggest Airplane manufacturer. In Europe’s corner we have AirBus, an … Continue reading

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Intellectual Disability… Why Growing Up Is A Growing Problem!


Many America families have a child with intellectual disabilities (ID) – autism, Downs Syndrome, a traumatic head injury, and many other conditions. These children may never fully developing their mental capabilities. They will grow older, but they may never fully … Continue reading

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