Category Archives: Delivering Services

How to deliver world class services

Flatline… Subscriptions Will Be The Death Of Tech Jobs


When does a buzzword become a technology? It’s hard exactly, but “Subscription” is a great example. It started as a simple idea. Software sales groups spend a lot of time and money chasing after customers. They want customers to buy … Continue reading

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The Robot Revolution On Speed: Too Late To Turn Back!


Tongues have been wagging about the rise of the robots. Robots taking over manufacturing, robots acting as home companions and robots taking our jobs. A lot of digital ink has been spilled on the subject.  You know what? Just about … Continue reading

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Law Firms Get a Failing Grade In Document Review


Outsourcing is big business! Today, just about every firm today outsources something. Big firms, little firms, manufacturers, accountants, lawyers and technology firms. All big corporations perform certain common functions: payroll, accounting, PC support, and so on. When you’re ready to … Continue reading

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Google Changes The Ediscovery Landscape


The big new app for 2012 just might be Google’s Apps Vault. Just released in the last days of Q1, this tool sits on top of Google Apps and simplify management of your firm’s documents. This tool will be enormously … Continue reading

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PMO Genius: How To Share & Be Happy


In our last Blog we spoke about the issues that drive the services produced by a shared services group. We talked about six issues that define the functions, cost and billing of shared services. Today, we’re going to take the … Continue reading

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PMO Basics: Six Secrets For Efficient Shared Services


Every big corporation manages multiple shared services. Shared services are often a bit mysterious to a PMO, and improvement projects are sometimes overly complex. It is difficult enough to provide a service that can keep a single client happy, a … Continue reading

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PMO Genius: 8 Lessons Learned About Outsourcing


In our last “PMO Basics,” we covered the reasons and methods for building a lessons learned file. Today, we’re going to apply lessons learned to Outsourcing. Why single out outsourcing? There are several good reasons. First, the recent wave of  … Continue reading

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