Category Archives: Delivering Services

How to deliver world class services

Project Manager: The Best New Career For Operation Managers?

Posted on August 13, 2018 by Chris Niccolls

I recently read an article by Antonio Nieto-Rodriguez, “Re-Humanising Work and Organizations Through Projects“. Antonio raises an interesting point. Typical positions in operation have changed. Automation and management systems have taken over.  Operations managers once had great latitude and followed their instincts, … Continue reading →

Posted in Best Practices, Delivering Services, Employment, Improvement, Improvement, Continuous or Not, Project Management Office, Robots | Tagged , , , , | Leave a comment

When Small Towns Die Out, Can America Survive?

Posted on April 30, 2018 by Chris Niccolls

  When you think of America, what comes to mind? The bright lights of New York’s Broadway? Or a small town, with a quaint main street and homes with well-manicured lawns? America’s self-image is evenly split, and both sides are true, … Continue reading →

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How to Avoid The Latest Outsourcing Dangers In 2018!

Posted on March 26, 2018 by Chris Niccolls

(Previously published in OUTSOURCE, 01/04/2018, Updated 3/25/2018) By now everyone knows about outsourcing, the big issue of the 20th century that revolutionized the 21st century! But outsourcing didn’t start in the 20th century. In the 18th and 19th century Europe developed … Continue reading →

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The Other Shoe Just Dropped

Posted on October 25, 2017 by Chris Niccolls

(Previously published in Outsourcing Magazine) For years, the outsourcing world has been buzzing about reshoring (or “backshoring” in Europe), taking the jobs we sent offshore years ago and bringing them back to the US and Europe. Low wages, cheap property, … Continue reading →

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The Trump Conundrum: American Jobs vs. Good Jobs vs. American Made

Posted on September 11, 2017 by Chris Niccolls

Candidate Trump told America that he would bring back, “Good, well-paying jobs, with benefits.”  Which is what we want. We don’t just want low paying jobs without time off or health benefits. However, as Trump has learned, just the health … Continue reading →

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Unemployment 2.0: New Problems Require Different Solutions

Posted on October 20, 2016 by Chris Niccolls

During the Global Financial Crisis a few years ago, the world was overwhelmed with layoffs and unemployment. Yet, if the experts are right, we can expect far higher unemployment in the near future as robots and artificial intelligence systems arrive … Continue reading →

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Resistance Was Futile: Welcome To McDonalds Robotic Arches!

Posted on October 14, 2016 by Chris Niccolls

Fast food is in the crosshairs, and the industry is very nervous. Everyone wants something from fast food. Most customers want quick service, often 24-hour service,  from happy and enthusiastic workers. Foodies want higher quality ingredients and new menu items. Parents … Continue reading →

Posted in Best Practices, Delivering Services, Employment, Improvement, Continuous or Not, Robots, Uncategorized | Tagged , , | Leave a comment

Robotic Reporting… The Tipping Point​

Posted on August 27, 2016 by Chris Niccolls

  For the past several years robots have quietly infiltrated newspapers and magazines, slowly replacing reporters. Sounds like the plot of a “B” movie? Maybe, but robots have learned how to write like humans, how to do research on the internet, … Continue reading →

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UBER’S Latest Pilot Offers Free Rides

Posted on August 19, 2016 by Chris Niccolls

Robots have arrived and they are sweeping citizens off of the streets of Pittsburgh! No, they didn’t arrive by flying saucer, these are UBER driverless cars, and a ride in a robot UBER is FREE! By the end of the … Continue reading →

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Robots, Outsourcing, & The 2016 Election

Posted on August 12, 2016 by Chris Niccolls

Future generations will look back with disbelief on the 2016 Presidential elections. It is historic not only because the Democrats have a woman as their candidate, but also because the Republicans have the Trump as their candidate. Love him or … Continue reading →

Posted in Best Practices, Delivering Services, Employment, Robots, Uncategorized | Tagged , , , , | 3 Comments