Category Archives: Continuous or Not

The 4th Sigma: The Paradox of Customer Service


You’ve probably heard about it elsewhere, and if you haven’t in these Blogs we’ve discussed how the Six Sigma framework defines waste as any activity that doesn’t contribute value. For example, in “Is Quality Control A Waste of Time?“ we … Continue reading

Posted in 4th Sigma, Best Practices, Continuous or Not, Delivering Services, Improvement | Tagged , , , , , , , , , , | 6 Comments