Tag Archives: Quantify

PMO Genius: Time To Open The “Office of Email”

Posted on January 27, 2012 by Chris Niccolls

Not too long ago we looked at Atos, an $11 Billion IT firm that decided to kill email. They did considerable internal research and concluded that rather than contributing to profitability, email is a massive drain on profitability and needs … Continue reading →

Posted in Best Practices, Decision Making, Delivering Services, Improvement, Continuous or Not, Project Management Office, Unique Ideas | Tagged Efficiency, email, Improve, Project Management, Projects, Quality, Quantify, Satisfaction | 1 Comment

PMO Genius: Increasing The Maturity Of Your PMO

Posted on December 27, 2011 by Chris Niccolls

PMO projects fail. A lot. Why? Basically, it comes down to someone not delivering what they said they would. That individual may not think I was his fault. He might have recommend a firm to provide a product or service, … Continue reading →

Posted in Delivering Services, Improvement, Continuous or Not, Project Management Office | Tagged Efficiency, Measure, PMO, Project Management, Projects, Quantify | 1 Comment

Genius PMO: Let’s Kill Email! Lessons From A Leading Technology Firm…

Posted on December 20, 2011 by Chris Niccolls

In case you haven’t heard the big news yet, Atos (a multi-Billion dollar IT firm) announced that it plans the global elimination of email from all of its offices. Now that’s a big, bold move! A move that is going … Continue reading →

Posted in Decision Making, Delivering Services, Project Management Office, Unique Ideas | Tagged Efficiency, email, Metrics, PMO, Project Management, Projects, Quantify | 1 Comment

Building Your PMO: The Alpha & Omega of Project Management – Part II

Posted on November 29, 2011 by Chris Niccolls

In our last blog we talked about the two most important project phases for a new Project Management Office (PMO) to focus on, the beginning and end. The last blog spoke about the “Alpha,” the start of a project, and … Continue reading →

Posted in Best Practices, Delivering Services, Learning and Development, Project Management Office | Tagged Metrics, PMO, Projects, Quantify, Track, transform | 2 Comments

Are Outsourcing Obstacles Too Big To Swallow?

Posted on July 11, 2011 by Chris Niccolls

Last week I saw a question on Linked-In that I thought was particularly interesting. The question was, “What are the top five challenges in BPO transitions that need to be addressed in the outsourcing/offshoring industry?” If there were any “winners” … Continue reading →

Posted in Best Practices, Common Sense Contracting, Decision Making, Delivering Services | Tagged Build vs. Buy, change, Improve, Measure, Meetings, Metrics, outsource, Projects, Quality, Quantify, RFP, Staffing, Track, transform | 2 Comments

The Regulators: Round 2 – Are Your Costs In Line With The Market… Which Market?

Posted on June 3, 2011 by Chris Niccolls

Yesterday we spoke a bit about the rise of “Regulators” in Fortune 500 Firms. In the past service managers would periodically see directives for firm-wide budget controls, freezes for new hires, or (during especially difficult economic times) special committees that … Continue reading →

Posted in Best Practices, Common Sense Contracting, Decision Making, Delivering Services, Improvement, Continuous or Not | Tagged Build vs. Buy, change, Costs, Improve, Measure, outsource, Quality, Quantify, Satisfaction, Six Sigma, Track, transform | 1 Comment

The Regulators : Who Are They And Why Are They Interested In You?

Posted on June 1, 2011 by Chris Niccolls

Most signs for the economy are looking up, and the pressure to reduce costs has reduced. However, as business is rising and new income producing staff is being hired, the new pressure for Corporate Services is to support these new … Continue reading →

Posted in Best Practices, Common Sense Contracting, Delivering Services, Improvement, Continuous or Not | Tagged Improve, Measure, Metrics, outsource, Quality, Quantify, Six Sigma, transform | Leave a comment

Management Trends for 2011: MORE!

Posted on May 30, 2011 by Chris Niccolls

The corporate world is changing. The biggest firms in the world are almost entirely public corporations, and an every smaller number of the largest firms are privately owned. Of the largest firms in America, the top five public firms are … Continue reading →

Posted in Best Practices, Decision Making, Delivering Services | Tagged change, Improve, Measure, Metrics, Quality, Quantify, Six Sigma, Track | Leave a comment

The 4th Sigma: The Paradox of Customer Service

Posted on May 28, 2011 by Chris Niccolls

You’ve probably heard about it elsewhere, and if you haven’t in these Blogs we’ve discussed how the Six Sigma framework defines waste as any activity that doesn’t contribute value. For example, in “Is Quality Control A Waste of Time?“ we … Continue reading →

Posted in 4th Sigma, Best Practices, Continuous or Not, Delivering Services, Improvement | Tagged change, corporations, Customer Service, Improve, Measure, Metrics, Projects, Quality, Quantify, Satisfaction, transform | 6 Comments

The 4th Sigma: Analysis Paralysis… More Options Don’t Always Help

Posted on May 25, 2011 by Chris Niccolls

Any good management book or management system provides you with more than a few tools or the steps for a process. The best books remind that you are applying these systems to people, people with preferences and limitations. Some people … Continue reading →

Posted in 4th Sigma, Best Practices, Decision Making, Improvement, Continuous or Not, Learning and Development, Unique Ideas | Tagged 4th Sigma, change, Improve, Measure, Metrics, Projects, Quantify, Satisfaction, Six Sigma, Track, transform | Leave a comment