Tag Archives: Satisfaction

PMO Genius: How To Share & Be Happy


In our last Blog we spoke about the issues that drive the services produced by a shared services group. We talked about six issues that define the functions, cost and billing of shared services. Today, we’re going to take the … Continue reading

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PMO Basics: Six Secrets For Efficient Shared Services


Every big corporation manages multiple shared services. Shared services are often a bit mysterious to a PMO, and improvement projects are sometimes overly complex. It is difficult enough to provide a service that can keep a single client happy, a … Continue reading

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PMO Genius: How To Smartsource Outsourcing Programs


In the last blog, we discussed the limits of cost based outsourcing: after initial savings three is little or nothing left for the next contract, “fractures” in processes develop between the client and the vendor that damage productivity and a … Continue reading

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PMO Genius: Time To Open The “Office of Email”


Not too long ago we looked at Atos, an $11 Billion IT firm that decided to kill email. They did considerable internal research and concluded that rather than contributing to profitability, email is a massive drain on profitability and needs … Continue reading

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PMO Genius: Quantifying The Benefits of Happiness – A Focus On SECRETARIES (PART 2)


In our last blog we looked at how secretaries evolved into administrative assistants. This transition was driven by changes in technology (word processing, email,  voice mail, etc.) and changes in the labor market (women with college degrees didn’t want to … Continue reading

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Genius PMO: How To Manage Like Gordon Ramsay In 10 Steps, Part II


Today we continue with our Foodie guide to project management. In our last blog we looked at the work of media star Gordon Ramsay. Today he’s a foul mouthed, ill-tempered egomaniac… but that’s mostly for the ratings. 10 years ago … Continue reading

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Genius PMO: How To Manage Like Gordon Ramsay In 10 Steps, Part I


I’m a foodie. Food fascinates me, in many different ways. It’s not just eating food, it’s discovering new types of foods, learning about the history of different dishes and of course, finding new restaurants. It’s hard to be part of … Continue reading

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