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Tag Archives: Satisfaction
PMO Genius: How To Share & Be Happy
In our last Blog we spoke about the issues that drive the services produced by a shared services group. We talked about six issues that define the functions, cost and billing of shared services. Today, we’re going to take the … Continue reading
Posted in Decision Making, Delivering Services, Project Management Office
Tagged Measure, PMO, Project Management, Projects, Satisfaction, transform
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PMO Basics: Six Secrets For Efficient Shared Services
Every big corporation manages multiple shared services. Shared services are often a bit mysterious to a PMO, and improvement projects are sometimes overly complex. It is difficult enough to provide a service that can keep a single client happy, a … Continue reading
Posted in Best Practices, Delivering Services, Project Management Office
Tagged Efficiency, Improve, Measure, PMO, Project Management, Satisfaction, Staffing
1 Comment
PMO Genius: How To Smartsource Outsourcing Programs
In the last blog, we discussed the limits of cost based outsourcing: after initial savings three is little or nothing left for the next contract, “fractures” in processes develop between the client and the vendor that damage productivity and a … Continue reading
PMO Genius: Time To Open The “Office of Email”
Not too long ago we looked at Atos, an $11 Billion IT firm that decided to kill email. They did considerable internal research and concluded that rather than contributing to profitability, email is a massive drain on profitability and needs … Continue reading
PMO Genius: Quantifying The Benefits of Happiness – A Focus On SECRETARIES (PART 2)
In our last blog we looked at how secretaries evolved into administrative assistants. This transition was driven by changes in technology (word processing, email, voice mail, etc.) and changes in the labor market (women with college degrees didn’t want to … Continue reading
Posted in Best Practices, Decision Making, Delivering Services, Uncategorized, Unique Ideas
Tagged PMO, Project Management, Projects, Reporting, Satisfaction, secretary, transform
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Genius PMO: How To Manage Like Gordon Ramsay In 10 Steps, Part II
Today we continue with our Foodie guide to project management. In our last blog we looked at the work of media star Gordon Ramsay. Today he’s a foul mouthed, ill-tempered egomaniac… but that’s mostly for the ratings. 10 years ago … Continue reading
Genius PMO: How To Manage Like Gordon Ramsay In 10 Steps, Part I
I’m a foodie. Food fascinates me, in many different ways. It’s not just eating food, it’s discovering new types of foods, learning about the history of different dishes and of course, finding new restaurants. It’s hard to be part of … Continue reading
Genius PMO: Make Every Project Manager A Genius (Part II)
In our last blog we talked about developing genius solutions to problems, by using the TRIZ method. TRIZ is an acronym in Russian. In English, it translates into Theory of Inventive Problem Solving. This was developed by a Russian engineer, … Continue reading
4th Sigma: Napoleon’s Rabbits & Identifying Best Practices
Don’t you hate it when an overblown public debate is started by the questionable use of a single phrase or word (probably half of the debates in Washington these days)? However, there are times when just one-word matters. In, “The … Continue reading
Myth & Merger Part 2: Communication Makes A Difference
Your firm has decided to acquire or merge with another firm. The merger allows you to achieve a key business goal (dominate a market, expand to a new size, move into new territories, etc.) faster or less expensively than by … Continue reading
Posted in Best Practices, Decision Making, Unique Ideas
Tagged change, Communications, Improve, Meetings, Merger, Projects, Satisfaction, Staffing
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Niccolls AND Dimes 