Tag Archives: Voice of the Client

4th Sigma: Napoleon’s Rabbits & Identifying Best Practices

Posted on October 10, 2011 by Chris Niccolls

Don’t you hate it when an overblown public debate is started by the questionable use of a single phrase or word (probably half of the debates in Washington these days)? However, there are times when just one-word  matters. In, “The … Continue reading →

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4th Sigma: How To Listen When The Client Is Silent

Posted on September 5, 2011 by Chris Niccolls

If you’ve been following this Blog, you know that we have been discussing variability: how the products and services we provide can be better or worse at any given moment. We then created a tool for identifying and quantifying the … Continue reading →

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Pipe Dreams: Pursuit Of The Right Quality Metric

Posted on May 16, 2011 by Chris Niccolls

Quality can mean different things, often many things, to any individual. The term “quality”, by itself doesn’t necessarily clearly spell out what you mean. Identifying what quality means (in the context of a specific project) is vital to any improvement … Continue reading →

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