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Tag Archives: Satisfaction
Myth & Merger, Part 1: Writing A Merger Plan
When your organization undergoes an acquisition or a merger, it has a profound impact. Of course, it is supposed to have a profound impact… that’s why money, stock and personnel were committed to this project. The merger of two firms … Continue reading
Posted in Best Practices, Decision Making
Tagged change, Improve, Mergers, Reporting, Satisfaction, transform
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Monkey Traps, Career Development, And Your Next Budget
Have you ever seen a monkey trap? It’s a simple device, just a container with a narrow opening. Typically, it’s a gourd or a hole in a tree with an opening just big enough for a monkey to squeeze his hand into; inside of your … Continue reading
Are Costs Savings The Holy Grail Of Outsourcing?
Whether your goal is re-engineering or outsourcing, somewhere along the line you’ve run into the term Transformation. Your organization may have been exposed to the idea of transforming your organization from contact with a consulting firm or members of your … Continue reading
Posted in Best Practices, Delivering Services, Improvement, Continuous or Not, Uncategorized
Tagged outsource, Projects, Quality, RFP, Satisfaction, Six Sigma, transform
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When Is Disaster a Disaster? Understanding Trigger Events…
I’ve worked with a lot of firms on disaster plans. And I mean A LOT of firms. Some firms have built truly excellent disaster plans, but very few have built good triggers for their disaster plans. I’ve seen controls to … Continue reading
Posted in Backup Plans, Best Practices, Decision Making, Delivering Services
Tagged Backup Center, Backup PLan, BCP, Disaster, Predict, Satisfaction
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Blue Skies, Black Swans and Backup Plans
As Hurricane Irene passes through lower Manhattan, there is a tinge of panic but not the full-on disaster that has been expected. Wall Street will be a bit mussed up, but open for business on Monday. For many in New … Continue reading
Posted in Backup Plans, Common Sense Contracting, Decision Making, Delivering Services
Tagged Disaster, Improve, outsource, Procurement, Projects, Satisfaction
1 Comment
Everyone Bow Down: Quality Control Has Conquered America!
Just a few blogs ago I said that with the debt ceiling silliness in D.C. resolved, we might have clear sailing until the next crisis. Who knew that the credit downgrade crisis was just a few days away? Of course, … Continue reading
Posted in Best Practices, Decision Making
Tagged change, corporations, Metrics, Quality, Satisfaction, transform
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Is Your Staff About To Run Away?
The debt limit nonsense in Washington seems to be over, at least for now. While there are many arguments and much confused information about the national debt, we know that $200 billion of the TARP loans have been repaid, and … Continue reading
Posted in Best Practices, Unique Ideas
Tagged change, Compensation, corporations, Predict, Satisfaction, Staffing
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How Modern Guns Conquered The Old West
No single story defines America’s Old West. Instead it is a series of individual stories… Big stories about Big characters doing big things. Usually with big guns. The West and the Gun are inseparable. “God didn’t make men equal Smith and … Continue reading
Higher Clouds: Learning From Amazon’s AWS Strategy
Last month, Amazon had a conference in New York to show off its latest web services. At the Amazon Web Services (AWS) Conference a number of very experienced executives presented some exceptionally impressive technology. Still, as they day wore on … Continue reading
4th Sigma: Project Charters, Part 3 – Building Consensus
A Project Charter is a document that describes a project, names the people who will perform the project, what their roles will be and the name of the project sponsor (the individual that requested the project). Any book on Six … Continue reading
Niccolls AND Dimes 