Category Archives: Delivering Services

How to deliver world class services

Building A PMO: Alpha & Omega of Project Management – Part I

Posted on November 25, 2011 by Chris Niccolls

Once you are given a mandate to build a Project Management Office (PMO), you will have taken the first of many steps to build this corporate function. But you won’t have years to develop your model, assemble a team of … Continue reading →

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10 Steps To Design A Project Management Office!

Posted on November 19, 2011 by Chris Niccolls

Every PMO Director has a different view on how to start up a new PMO. Most Directors will agree on the plan at 50,000 feet, but  each will have different ideas about the importance of each element and where it … Continue reading →

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Storm Clouds Ahead: Internet Fraud Rises To New Heights

Posted on November 11, 2011 by Chris Niccolls

I’m a big advocate of moving applications to the Cloud. The Cloud is just more efficient for hosting applications than internal networks, and applications developed in the Cloud tend to be more advanced and easier to operate. The Cloud is … Continue reading →

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Oracle Solaris 11: Is This The Ultimate Cloud Tool?

Posted on November 9, 2011 by Chris Niccolls

On November 9th, Oracle launched the new Solaris 11 enterprise operating system at Gotham Hall in New York. Whether or not you work for IT, Oracle’s new Solaris 11 just might change the way you work. We all know the … Continue reading →

Posted in Best Practices, Common Sense Contracting, Decision Making, Delivering Services, Improvement, Continuous or Not | Tagged , , , , | 1 Comment

Have You Mined-Out Your Project Portfolio?

Posted on October 31, 2011 by Chris Niccolls

More than ever before, corporations are focused on project management and performance improvement techniques to fix long-standing inefficiencies in operations. The problem is that as these methodologies expand throughout major corporations, executives are finding that Project Management Offices (PMOs) and … Continue reading →

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4th Sigma: A Tale of Efficiency… Why Bigger Is Better!

Posted on October 6, 2011 by Chris Niccolls

This Blog is another chapter in our ongoing collection of tips, tools and observations to drive simple process improvement…The 4th Sigma. Today, we’re going to talk about growth. A healthy firm is always trying to grow. Growth may be needed … Continue reading →

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Monkey Traps, Career Development, And Your Next Budget

Posted on September 28, 2011 by Chris Niccolls

Have you ever seen a monkey trap? It’s a simple device, just a container with a narrow opening. Typically, it’s a gourd or a hole in a tree with an opening just big enough for a monkey to squeeze his hand into; inside of your … Continue reading →

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Management Focus, Gemba And… Rats In The Attic

Posted on September 23, 2011 by Chris Niccolls

In our last Blog, we talked about a survey that showed that 46% of outsourcing buyers were satisfied with cost savings,  26% were satisfied with transformation efforts and just 11% were satisfied with meeting innovation goals.  We went on to … Continue reading →

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Are Costs Savings The Holy Grail Of Outsourcing?

Posted on September 21, 2011 by Chris Niccolls

Whether your goal is re-engineering or outsourcing, somewhere along the line you’ve run into the term Transformation. Your organization may have been exposed to the idea of transforming your organization from contact with a consulting firm or members of your … Continue reading →

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Are Cloud Services Really Outsourcing?

Posted on September 19, 2011 by Chris Niccolls

Technology is a tricky thing. It’s very, well, technical. Technology is not just complex, it also changes very rapidly. And of course, the names change as well. Today you see a lot of talk about “Cloud Services,” but the definition … Continue reading →

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