Tag Archives: Clients

The Customer Is Always Right… Sometimes

Posted on May 17, 2011 by Chris Niccolls

Yesterday we talked about the Baldridge Award and how one firm won the award, but shortly afterwards went bankrupt. This case raised questions about the value of quality control, or at least of the Baldridge award. My contention is that … Continue reading →

Posted in Best Practices, Delivering Services, Expectations and Rewards | Tagged , , | 2 Comments