Tag Archives: Analysis

Volkswagen: Why Corporations Choose To Lie


By now everyone has heard the story of how Volkswagen created software to cheat Federal Air pollution standards. The software was aware when the car was hooked into analysis equipment that measured pollution. When it was tested, the software would … Continue reading

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Revisiting the MATURE Outsourcing Program


In the past, we’ve talked about where outsourcing programs are headed when they finally reach their “mature” stage. That is to say, if you operate one or more lower cost locations, which have all passed their “training” phase, and are working … Continue reading

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S’what’s a SWOT?


A lot of perfectly respectable management theory has been left to marinate in too long in strange acronyms and hard to remember buzz words. Good management doesn’t need to be complicated, and it doesn’t need a special language. There’s a … Continue reading

Posted in Best Practices, Decision Making, Delivering Services, Improvement, Continuous or Not, Unique Ideas | Tagged , , , , , | Leave a comment