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Monthly Archives: May 2011
The Truth About Six Sigma (Part II): Too Many Sigma’s Spoils The Service!
Where was I? Oh, now I remember! All the talk about Six Sigma… it’s the latest thing, it’s just a bunch of old techniques, it can perform miracles, it can do a lot of damage if you’re not careful. There’s … Continue reading
Posted in Best Practices, Decision Making, Delivering Services, Improvement, Continuous or Not, Unique Ideas
Tagged change, Improve, Measure, Metrics, Predict, Quality, Quantify, Six Sigma
2 Comments
The Truth About Six Sigma (Part I): Bake it into your Operation!
Where was I? Oh, now I remember! All the talk about Six Sigma… it’s the latest thing, it’s just a bunch of old techniques, it can perform miracles, it can do a lot of damage if you’re not careful. There’s … Continue reading
Posted in Best Practices, Decision Making, Learning and Development
Tagged Improve, Measure, Metrics, Projects, Quality, Quantify, Six Sigma, transform
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A Word To The Wise: Talk Isn’t Cheap!
When you plan to outsource your services, you must balance many competing needs. You need the best services at the best prices, and vendors need the best profits for their investors. You can leverage the lower cost of an offshore or offsite … Continue reading
Posted in Best Practices, Common Sense Contracting, Decision Making, Delivering Services, Unique Ideas
Tagged change, Improve, outsource, Quality, Quantify, Staffing
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Outsourcing Agreements: Price Is Just An Outcome
If this is your first outsourcing agreement, you’re under a lot of pressure to get it right the first time. Whether you work in the Procurement department or you manage the Business unit, you need to convert the complex parameters … Continue reading
Posted in Best Practices, Common Sense Contracting, Decision Making, Delivering Services, Unique Ideas
Tagged Build vs. Buy, change, Improve, Measure, outsource, Performance, Price, Quality, Quantify
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Good News, We Have A Customer Complaint!
We’ve all had it hammered into us… improve services, eliminate complaints, make the customer happy. We all want to provide a service that makes our clients happy, and never receives a client complaint. If customer satisfaction has been your big … Continue reading
Niccolls AND Dimes 