Category Archives: Delivering Services

How to deliver world class services

Epsilon Cloudburst

Posted on April 4, 2011 by Chris Niccolls

Have you heard of Epsilon, the marketing firm? Well, if you haven’t you can probably expect to hear about them soon. One of the many services Epsilon offers is the management of emailing services for many large corporations. Personally, I … Continue reading →

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A Tsunami Of Problems

Posted on April 1, 2011 by Chris Niccolls

The problems in Japan continue, as do the truly heroic efforts to contain the disaster. Still, how did this all happen? Now that we have some information, we can put together the pieces. The first piece is simply that all … Continue reading →

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When Outsourcing Is Mature…

Posted on March 29, 2011 by Chris Niccolls

In the last post we talked about where outsourcing is headed for firms that have reached a “mature” stage. That is to say, if you operate out of one or more lower cost locations, all of which passed their “training” … Continue reading →

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What To Expect in 2011 Outsourcing…

Posted on March 28, 2011 by Chris Niccolls

Without getting too philosophical about it, what’s next depends on what’s already happened at your firm. Since every firm is in a different place, from those who are just dipping their toes for the first time to those who have … Continue reading →

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overload, Overload, OVERLOAD…

Posted on March 25, 2011 by Chris Niccolls

The term that best defines this week is: Information Overload! Earthquakes, Tsunami’s, Nuclear leaks in Japan, Fault lines under US Nuclear reactors, New war in Libya, Ongoing war in  Afghanistan, Stock market roller coaster, Economy getting better/worse, Growth of the … Continue reading →

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Get off of my Cloud (computing)? Ummm… which IS my Cloud?

Posted on March 24, 2011 by Chris Niccolls

Cloud computing is certainly getting a lot of attention lately. It’s definitely a big thing, but it’s not a new thing. I’ve said before (and YES, I’m going to say it again) it’s really just the old “Mainframe with a … Continue reading →

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Too Smart Phones…

Posted on March 23, 2011 by Chris Niccolls

News alert: Smartphones are getting smarter and more powerful!  Hmmm… not new news? How about this one, “Cloud computing is becoming more popular!” Did I hear someone snoring out there? OK, we’ve all heard these stories for so long now … Continue reading →

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The New Ownership Of Book & Subscriptions

Posted on March 21, 2011 by Chris Niccolls

Corporate libraries have undergone a huge shift over the last couple of decades. The paper based library had to re-invent itself as a digital resource. For years now, information that used to be the domain of the library not only … Continue reading →

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Build vs. Buy: Transparent Operations Build Better Products!

Posted on March 16, 2011 by Chris Niccolls

Yesterday we looked at the old “Build vs. Buy” question, “When does it make sense to have an internal department develop a product/service, and when does it make sense to use an outside product/service?” We left off saying that a … Continue reading →

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Build vs. Buy: How To Decide?

Posted on March 15, 2011 by Chris Niccolls

Some management issues are eternal and come up over and over again, with no real answer.  The underlying issues change over time and from one situation to another. But they are important questions, so they never go away. For example, … Continue reading →

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