Tag Archives: change

When Outsourcing Is Mature…

Posted on March 29, 2011 by Chris Niccolls

In the last post we talked about where outsourcing is headed for firms that have reached a “mature” stage. That is to say, if you operate out of one or more lower cost locations, all of which passed their “training” … Continue reading →

Posted in Best Practices, Common Sense Contracting, Decision Making, Delivering Services, Expectations and Rewards, Unique Ideas | Tagged , , , , , , , , | Leave a comment

What To Expect in 2011 Outsourcing…

Posted on March 28, 2011 by Chris Niccolls

Without getting too philosophical about it, what’s next depends on what’s already happened at your firm. Since every firm is in a different place, from those who are just dipping their toes for the first time to those who have … Continue reading →

Posted in Best Practices, Common Sense Contracting, Decision Making, Delivering Services, Improvement, Continuous or Not | Tagged , , , , , , , , , , , | Leave a comment

overload, Overload, OVERLOAD…

Posted on March 25, 2011 by Chris Niccolls

The term that best defines this week is: Information Overload! Earthquakes, Tsunami’s, Nuclear leaks in Japan, Fault lines under US Nuclear reactors, New war in Libya, Ongoing war in  Afghanistan, Stock market roller coaster, Economy getting better/worse, Growth of the … Continue reading →

Posted in Best Practices, Decision Making, Delivering Services, Expectations and Rewards | Tagged , , , , , , , | 1 Comment

Get off of my Cloud (computing)? Ummm… which IS my Cloud?

Posted on March 24, 2011 by Chris Niccolls

Cloud computing is certainly getting a lot of attention lately. It’s definitely a big thing, but it’s not a new thing. I’ve said before (and YES, I’m going to say it again) it’s really just the old “Mainframe with a … Continue reading →

Posted in Best Practices, Common Sense Contracting, Decision Making, Delivering Services, Unique Ideas | Tagged , , , , , , , , , | Leave a comment

Too Smart Phones…

Posted on March 23, 2011 by Chris Niccolls

News alert: Smartphones are getting smarter and more powerful!  Hmmm… not new news? How about this one, “Cloud computing is becoming more popular!” Did I hear someone snoring out there? OK, we’ve all heard these stories for so long now … Continue reading →

Posted in Best Practices, Decision Making, Delivering Services, Improvement, Continuous or Not | Tagged , , , , , , , , | Leave a comment

The New Ownership Of Book & Subscriptions

Posted on March 21, 2011 by Chris Niccolls

Corporate libraries have undergone a huge shift over the last couple of decades. The paper based library had to re-invent itself as a digital resource. For years now, information that used to be the domain of the library not only … Continue reading →

Posted in Common Sense Contracting, Decision Making, Delivering Services | Tagged , , , , , , , | 1 Comment

Yes, THAT Butterfly Effect…

Posted on March 18, 2011 by Chris Niccolls

My childhood image of Japan is forever tied to the giant monster movies of the 60’s and 70’s, chief of which was Godzilla. Sure, everyone remembers Godzilla, rising menacingly out of Tokyo Bay, but there were many other less memorable … Continue reading →

Posted in Backup Plans, Common Sense Contracting, Decision Making | Tagged , , , , , , , | Leave a comment

Build vs. Buy: How To Decide?

Posted on March 15, 2011 by Chris Niccolls

Some management issues are eternal and come up over and over again, with no real answer.  The underlying issues change over time and from one situation to another. But they are important questions, so they never go away. For example, … Continue reading →

Posted in Best Practices, Common Sense Contracting, Decision Making, Delivering Services, Unique Ideas | Tagged , , , , , , , , , | 3 Comments

Don’t Look Now!

Posted on March 12, 2011 by Chris Niccolls

One final lesson from “Freakonomics”, and then we’re done with Sumo wrestling. In the last post, we chatted about Sumo wrestlers who lost matches to help fellow wrestlers. The Japanese didn’t believe that Sumo wrestlers could cheat. Betraying their profession, … Continue reading →

Posted in Best Practices, Decision Making, Delivering Services, Improvement, Continuous or Not | Tagged , , , , , , , | Leave a comment

Not All Numbers Are Equal!

Posted on March 7, 2011 by Chris Niccolls

Managers that have moved away from management by instinct to management by metrics are often frustrated by the strange quirks and illogical results they get from their management reports. This can be terribly frustrating, because it takes a lot of … Continue reading →

Posted in Best Practices, Decision Making, Delivering Services, Improvement, Continuous or Not, Uncategorized | Tagged , , , , , , , , , | 1 Comment