Tag Archives: Google

Win, Lose or Cheat!

Posted on March 9, 2011 by Chris Niccolls

If you’re setting up a system to track metrics, a big question is, “Will the people who are responsible for collecting the numbers do the job honestly and competently?” It’s a good question. I think in almost any situation, especially … Continue reading →

Posted in Best Practices, Decision Making, Delivering Services, Expectations and Rewards | Tagged , , , , , , , , | Leave a comment

God Bless You…Google?

Posted on February 21, 2011 by Chris Niccolls

Over the last decade or more, there was a big movement towards capturing and standardizing internal data in all service groups. As professional managers, we’re all learning to make better use of data to manage our workers and their work product. … Continue reading →

Posted in Best Practices, Decision Making, Delivering Services, Improvement, Continuous or Not, Unique Ideas | Tagged , , , , , , , | Leave a comment