Tag Archives: Quality

Pipe Dreams: Pursuit Of The Right Quality Metric

Posted on May 16, 2011 by Chris Niccolls

Quality can mean different things, often many things, to any individual. The term “quality”, by itself doesn’t necessarily clearly spell out what you mean. Identifying what quality means (in the context of a specific project) is vital to any improvement … Continue reading →

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The Mind Muddle Of Multi-Tasking

Posted on May 10, 2011 by Chris Niccolls

Multi-Tasking. We’ve all used this term for doing more than one thing at a time. As in, “Look at me Ma… I’m doing the laundry and watching TV… I’m Multi-Tasking!” Most of us have even been told to do more … Continue reading →

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Psychics Are Standing By To Install Your Laptop!

Posted on May 9, 2011 by Chris Niccolls

What do your clients really want from you? Sometimes a client will instruct you to do something, such as editing a document. When you fail to follow their instructions (because it violates a rule, such as English grammar) you can … Continue reading →

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The Truth About Six Sigma (Part II): Too Many Sigma’s Spoils The Service!

Posted on May 6, 2011 by Chris Niccolls

Where was I? Oh, now I remember! All the talk about Six Sigma… it’s the latest thing, it’s just a bunch of old techniques, it can perform miracles, it can do a lot of damage if you’re not careful.  There’s … Continue reading →

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The Truth About Six Sigma (Part I): Bake it into your Operation!

Posted on May 5, 2011 by Chris Niccolls

Where was I? Oh, now I remember! All the talk about Six Sigma… it’s the latest thing, it’s just a bunch of old techniques, it can perform miracles, it can do a lot of damage if you’re not careful.  There’s … Continue reading →

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A Word To The Wise: Talk Isn’t Cheap!

Posted on May 5, 2011 by Chris Niccolls

When you plan to outsource your services, you must balance many competing needs. You need the best services at the best prices, and vendors need the best profits for their investors. You can leverage the lower cost of an offshore or offsite … Continue reading →

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Outsourcing Agreements: Price Is Just An Outcome

Posted on May 4, 2011 by Chris Niccolls

If this is your first outsourcing agreement, you’re under a lot of pressure to get it right the first time. Whether you work in the Procurement department or you manage the Business unit, you need to convert the complex parameters … Continue reading →

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Is Quality Control A Waste of Time?

Posted on April 28, 2011 by Chris Niccolls

If we roll back the clock just a bit, the support services provided by most large corporations lacked any formal quality control. You had people who were dedicated to performing a function, but there wasn’t formal training or process controls. … Continue reading →

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