Tag Archives: transform

Everyone Bow Down: Quality Control Has Conquered America!

Posted on August 9, 2011 by Chris Niccolls

Just a few blogs ago I said that with the debt ceiling silliness in D.C. resolved, we might have clear sailing until the next crisis. Who knew that the credit downgrade crisis was just a few days away?  Of course, … Continue reading →

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How Modern Guns Conquered The Old West

Posted on August 1, 2011 by Chris Niccolls

No single story defines America’s Old West. Instead it is a series of individual stories… Big stories about Big characters doing big things. Usually with big guns. The West and the Gun are inseparable. “God didn’t make men equal Smith and … Continue reading →

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For “Resistance Is Futile”, Press 1

Posted on July 25, 2011 by Chris Niccolls

Let’s face it, we have a very confused relationship with technology. Not just as individuals, but as a species. We are who we are as a species because of the technology we use. Too many other animals are faster or … Continue reading →

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Are Outsourcing Obstacles Too Big To Swallow?

Posted on July 11, 2011 by Chris Niccolls

Last week I saw a question on Linked-In that I thought was particularly interesting. The question was, “What are the top five challenges in BPO transitions that  need to be addressed in the outsourcing/offshoring industry?”  If there were any “winners” … Continue reading →

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4th Sigma: Project Charters, Part 3 – Building Consensus

Posted on June 9, 2011 by Chris Niccolls

A Project Charter is a document that describes a project, names the people who will perform the project, what their roles will be and the name of the project sponsor (the individual that requested the project). Any book on Six … Continue reading →

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4th Sigma: Project Charters, Part 2 – A Step by Step Guide

Posted on June 8, 2011 by Chris Niccolls

When you’re ready to start a project you need to create a Project Charter. In our last Blog we went over the consequences of not having a charter. Today, we’re going to cover the steps you need to take to … Continue reading →

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4th Sigma: Project Charters, Part 1 – Do We Need Charters?

Posted on June 7, 2011 by Chris Niccolls

If you were to take everything in the very large Six Sigma toolkit and try to identify the top ten most important tools, the Project Charter is near the top. A charter is just a very good description of what you … Continue reading →

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The Regulators: Round 2 – Are Your Costs In Line With The Market… Which Market?

Posted on June 3, 2011 by Chris Niccolls

Yesterday we spoke a bit about the rise of “Regulators” in Fortune 500 Firms. In the past service managers would periodically see directives for firm-wide budget controls, freezes for new hires, or (during especially difficult economic times) special committees that … Continue reading →

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The Regulators : Who Are They And Why Are They Interested In You?

Posted on June 1, 2011 by Chris Niccolls

Most signs for the economy are looking up, and the pressure to reduce costs has reduced. However, as business is rising and new income producing staff is being hired, the new pressure for Corporate Services is to support these new … Continue reading →

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The 4th Sigma: The Paradox of Customer Service

Posted on May 28, 2011 by Chris Niccolls

You’ve probably heard about it elsewhere, and if you haven’t in these Blogs we’ve discussed how the Six Sigma framework defines waste as any activity that doesn’t contribute value. For example, in “Is Quality Control A Waste of Time?“ we … Continue reading →

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