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Category Archives: Common Sense Contracting
Blue Skies, Black Swans and Backup Plans
As Hurricane Irene passes through lower Manhattan, there is a tinge of panic but not the full-on disaster that has been expected. Wall Street will be a bit mussed up, but open for business on Monday. For many in New … Continue reading
Posted in Backup Plans, Common Sense Contracting, Decision Making, Delivering Services
Tagged Disaster, Improve, outsource, Procurement, Projects, Satisfaction
1 Comment
How Modern Guns Conquered The Old West
No single story defines America’s Old West. Instead it is a series of individual stories… Big stories about Big characters doing big things. Usually with big guns. The West and the Gun are inseparable. “God didn’t make men equal Smith and … Continue reading
For “Resistance Is Futile”, Press 1
Let’s face it, we have a very confused relationship with technology. Not just as individuals, but as a species. We are who we are as a species because of the technology we use. Too many other animals are faster or … Continue reading
eBay… The New King Of Procurement?
A few blogs ago we were talking about how the next generation of Cloud services will evolve. To make a long story short, the best candidate would be large scale, on-line merchants with a lot of excess computer capacity. The … Continue reading
It’s Summer, It’s Hot And It’s Time For The Crazy Season!
Boy Is it hot outside! OK, it’s the summer and the summer is supposed to be hot, but 2011 looks like it’s going to be a sizzler this year in New York! When the heat goes up, that’s when we … Continue reading
The Return Of The J Curve: A Lesson From Netflix
Nothing is free… or at least not free forever. The same goes for the lowest price. Eventually it goes away. Either a new, lower price is found, or the price rises. As the economy continues to rebound, free is no … Continue reading
Are Outsourcing Obstacles Too Big To Swallow?
Last week I saw a question on Linked-In that I thought was particularly interesting. The question was, “What are the top five challenges in BPO transitions that need to be addressed in the outsourcing/offshoring industry?” If there were any “winners” … Continue reading
Posted in Best Practices, Common Sense Contracting, Decision Making, Delivering Services
Tagged Build vs. Buy, change, Improve, Measure, Meetings, Metrics, outsource, Projects, Quality, Quantify, RFP, Staffing, Track, transform
2 Comments
Higher Clouds: Learning From Amazon’s AWS Strategy
Last month, Amazon had a conference in New York to show off its latest web services. At the Amazon Web Services (AWS) Conference a number of very experienced executives presented some exceptionally impressive technology. Still, as they day wore on … Continue reading
Size Matters: How Big Is Your Work Day?
Understanding exactly how many hours of work your staff is capable of is important if you have any hope of efficiently staffing your organization. The hours of capacity in a service organization are usually completely misunderstood. Once you understand the … Continue reading
Posted in Best Practices, Common Sense Contracting, Delivering Services
Tagged Hiring, Measure, outsource, Reporting, Staffing, Track
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How Much Do Your Services Cost?
Budgeting in Corporate Services has always been an approximate science. In some cases, very approximate. Because your services are far removed from the products that your firm sells to the outside world, it’s hard to know how and when to … Continue reading
Posted in Best Practices, Common Sense Contracting, Decision Making, Uncategorized
Tagged Cost Management, Hiring, Improve, Measure, outsource, Track
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Niccolls AND Dimes 