Category Archives: Decision Making

Identifying and dealing with key issues

The Game Of Numbers

Posted on March 3, 2011 by Chris Niccolls

A lot of managers I speak with tell me that they haven’t yet set up the metrics and tracking systems that they need. Have you developed all the metrics you need? Does every product and service you produce have numbers … Continue reading →

Posted in Best Practices, Decision Making, Delivering Services, Improvement, Continuous or Not | Tagged , , , , , | Leave a comment

German & NYSE Exchanges to Merge, Will It Be Successful?

Posted on February 23, 2011 by Chris Niccolls

According to the Financial Times, the upcoming merger between the NYSE and German’s Bourse is expected to yield $400 million in merger, lower operating costs, cross selling, etc. Will they ever achieve their goal? More importantly, are they putting anything … Continue reading →

Posted in Best Practices, Decision Making, Improvement, Continuous or Not, Uncategorized | Tagged , , , , , | Leave a comment

God Bless You…Google?

Posted on February 21, 2011 by Chris Niccolls

Over the last decade or more, there was a big movement towards capturing and standardizing internal data in all service groups. As professional managers, we’re all learning to make better use of data to manage our workers and their work product. … Continue reading →

Posted in Best Practices, Decision Making, Delivering Services, Improvement, Continuous or Not, Unique Ideas | Tagged , , , , , , , | Leave a comment

MyTouch Me Not!

Posted on February 15, 2011 by Chris Niccolls

A friend of mine launched the bricks-and-mortar part of her cupcake business on this Valentine’s day. The brand, Mrs. Cupcake, is selling out of an Irish bar on Murray Street, near City Hall. Cupcakes and an Irish bar are an … Continue reading →

Posted in Decision Making, Delivering Services | 1 Comment