Category Archives: Delivering Services

How to deliver world class services

PMO Genius: How To Smartsource Outsourcing Programs

Posted on February 12, 2012 by Chris Niccolls

In the last blog, we discussed the limits of cost based outsourcing: after initial savings three is little or nothing left for the next contract, “fractures” in processes develop between the client and the vendor that damage productivity and a … Continue reading →

Posted in Best Practices, Common Sense Contracting, Decision Making, Delivering Services, Improvement, Continuous or Not, Project Management Office | Tagged Efficiency, Improve, Measure, outsource, PMO, Projects, Satisfaction, transform | 2 Comments

PMO Genius: Time To Open The “Office of Email”

Posted on January 27, 2012 by Chris Niccolls

Not too long ago we looked at Atos, an $11 Billion IT firm that decided to kill email. They did considerable internal research and concluded that rather than contributing to profitability, email is a massive drain on profitability and needs … Continue reading →

Posted in Best Practices, Decision Making, Delivering Services, Improvement, Continuous or Not, Project Management Office, Unique Ideas | Tagged Efficiency, email, Improve, Project Management, Projects, Quality, Quantify, Satisfaction | 1 Comment

PMO Genius: Quantifying The Benefits of Happiness – A Focus On SECRETARIES (PART 2)

Posted on January 12, 2012 by Chris Niccolls

In our last blog we looked at how secretaries evolved into administrative assistants. This transition was driven by changes in technology (word processing, email, voice mail, etc.) and changes in the labor market (women with college degrees didn’t want to … Continue reading →

Posted in Best Practices, Decision Making, Delivering Services, Uncategorized, Unique Ideas | Tagged PMO, Project Management, Projects, Reporting, Satisfaction, secretary, transform | 2 Comments

PMO Genius: Increase Happiness AND Productivity… Look At Secretaries (PART 1)

Posted on January 11, 2012 by Chris Niccolls

Secretaries… do you still use that term? Years ago, when “secretary” became synonymous with, “We’re paying you less because you’re a woman”, the title became an insult. Corporations changed the title to “administrative assistant,” but not much else changed. This … Continue reading →

Posted in Best Practices, Decision Making, Delivering Services, Unique Ideas | Tagged Happiness, Improve, Measure, Metrics, PMO, Project Management, secretary, Staffing, transform | 1 Comment

PMO Genius: Increasing The Maturity Of Your PMO

Posted on December 27, 2011 by Chris Niccolls

PMO projects fail. A lot. Why? Basically, it comes down to someone not delivering what they said they would. That individual may not think I was his fault. He might have recommend a firm to provide a product or service, … Continue reading →

Posted in Delivering Services, Improvement, Continuous or Not, Project Management Office | Tagged Efficiency, Measure, PMO, Project Management, Projects, Quantify | 1 Comment

Genius PMO: Plan Projects for the New Post Office

Posted on December 23, 2011 by Chris Niccolls

One of the big changes we can expect in 2012 is the restructuring of the US Post Office. The post office is one of those things that you expect to always be there. You drop off a letter in the mail … Continue reading →

Posted in Best Practices, Common Sense Contracting, Decision Making, Delivering Services, Improvement, Continuous or Not, Project Management Office, Unique Ideas | Tagged change, Improve, PMO, Project Management, transform | Leave a comment

Genius PMO: Let’s Kill Email! Lessons From A Leading Technology Firm…

Posted on December 20, 2011 by Chris Niccolls

In case you haven’t heard the big news yet, Atos (a multi-Billion dollar IT firm) announced that it plans the global elimination of email from all of its offices. Now that’s a big, bold move! A move that is going … Continue reading →

Posted in Decision Making, Delivering Services, Project Management Office, Unique Ideas | Tagged Efficiency, email, Metrics, PMO, Project Management, Projects, Quantify | 1 Comment

Genius PMO: How To Manage Like Gordon Ramsay In 10 Steps, Part I

Posted on December 15, 2011 by Chris Niccolls

I’m a foodie. Food fascinates me, in many different ways. It’s not just eating food, it’s discovering new types of foods, learning about the history of different dishes and of course, finding new restaurants. It’s hard to be part of … Continue reading →

Posted in Delivering Services, Improvement, Continuous or Not, Project Management Office, Unique Ideas | Tagged PMO, Project Management, Projects, Quality, Satisfaction, transform | 1 Comment

Genius PMO: Five Steps Turn Your PMO Into An Innovation Center!

Posted on December 11, 2011 by Chris Niccolls

I often quote TED talks in my Blogs, and today is no exception. Steve Johnson gives a great talk about where great ideas come from. Johnson links the explosion of ideas that defines modern culture to the creation of the … Continue reading →

Posted in Best Practices, Delivering Services, Improvement, Continuous or Not, Learning and Development, Project Management Office, Unique Ideas | Tagged Efficiency, Improve, Innovate, PMO, Project Management, Projects, Quality | Leave a comment

Building Your PMO: The Alpha & Omega of Project Management – Part II

Posted on November 29, 2011 by Chris Niccolls

In our last blog we talked about the two most important project phases for a new Project Management Office (PMO) to focus on, the beginning and end. The last blog spoke about the “Alpha,” the start of a project, and … Continue reading →

Posted in Best Practices, Delivering Services, Learning and Development, Project Management Office | Tagged Metrics, PMO, Projects, Quantify, Track, transform | 2 Comments