Tag Archives: On Time Delivery

100%, Guaranteed On-Time… Sort Of!

When I have discussions with my peers about the metrics they collect to run their operations, or at least measure how well their operations perform, the most confused and controversial metric is… On-Time-Delivery (OTD). Many operations feel that they have … Continue reading

Posted in Best Practices, Decision Making, Delivering Services, Improvement, Continuous or Not | Tagged , , , , , , , , , , | Leave a comment