Tag Archives: Quality

Are Outsourcing Obstacles Too Big To Swallow?

Posted on July 11, 2011 by Chris Niccolls

Last week I saw a question on Linked-In that I thought was particularly interesting. The question was, “What are the top five challenges in BPO transitions that need to be addressed in the outsourcing/offshoring industry?” If there were any “winners” … Continue reading →

Posted in Best Practices, Common Sense Contracting, Decision Making, Delivering Services | Tagged Build vs. Buy, change, Improve, Measure, Meetings, Metrics, outsource, Projects, Quality, Quantify, RFP, Staffing, Track, transform | 2 Comments

Gramdma Has Left The Kitchen!

Posted on June 25, 2011 by Chris Niccolls

I remember a commercial from a few years back, I think it was for spaghetti sauce. It showed an Italian family’s kitchen as the Sunday meal was being made. In the kitchen, there were several grandmothers working away over a … Continue reading →

Posted in Best Practices, Expectations and Rewards, Improvement, Continuous or Not, Learning and Development, Uncategorized | Tagged Certification, Improve, Quality, Training | 1 Comment

4th Sigma: Project Charters, Part 3 – Building Consensus

Posted on June 9, 2011 by Chris Niccolls

A Project Charter is a document that describes a project, names the people who will perform the project, what their roles will be and the name of the project sponsor (the individual that requested the project). Any book on Six … Continue reading →

Posted in 4th Sigma, Best Practices, Decision Making, Expectations and Rewards, Improvement, Continuous or Not, Learning and Development, Self Sorting, Unique Ideas | Tagged 4th Sigma, change, Improve, Meetings, Projects, Quality, Satisfaction, Six Sigma, tips, transform | Leave a comment

4th Sigma: Project Charters, Part 2 – A Step by Step Guide

Posted on June 8, 2011 by Chris Niccolls

When you’re ready to start a project you need to create a Project Charter. In our last Blog we went over the consequences of not having a charter. Today, we’re going to cover the steps you need to take to … Continue reading →

Posted in 4th Sigma, Best Practices, Decision Making, Improvement, Continuous or Not | Tagged 4th Sigma, corporations, Improve, Measure, Projects, Quality, Six Sigma, transform | Leave a comment

4th Sigma: Project Charters, Part 1 – Do We Need Charters?

Posted on June 7, 2011 by Chris Niccolls

If you were to take everything in the very large Six Sigma toolkit and try to identify the top ten most important tools, the Project Charter is near the top. A charter is just a very good description of what you … Continue reading →

Posted in 4th Sigma, Best Practices, Decision Making, Improvement, Continuous or Not | Tagged 4th Sigma, Improve, Projects, Quality, Satisfaction, Six Sigma, transform | Leave a comment

The Regulators: Round 2 – Are Your Costs In Line With The Market… Which Market?

Posted on June 3, 2011 by Chris Niccolls

Yesterday we spoke a bit about the rise of “Regulators” in Fortune 500 Firms. In the past service managers would periodically see directives for firm-wide budget controls, freezes for new hires, or (during especially difficult economic times) special committees that … Continue reading →

Posted in Best Practices, Common Sense Contracting, Decision Making, Delivering Services, Improvement, Continuous or Not | Tagged Build vs. Buy, change, Costs, Improve, Measure, outsource, Quality, Quantify, Satisfaction, Six Sigma, Track, transform | 1 Comment

The Regulators : Who Are They And Why Are They Interested In You?

Posted on June 1, 2011 by Chris Niccolls

Most signs for the economy are looking up, and the pressure to reduce costs has reduced. However, as business is rising and new income producing staff is being hired, the new pressure for Corporate Services is to support these new … Continue reading →

Posted in Best Practices, Common Sense Contracting, Delivering Services, Improvement, Continuous or Not | Tagged Improve, Measure, Metrics, outsource, Quality, Quantify, Six Sigma, transform | Leave a comment

Management Trends for 2011: MORE!

Posted on May 30, 2011 by Chris Niccolls

The corporate world is changing. The biggest firms in the world are almost entirely public corporations, and an every smaller number of the largest firms are privately owned. Of the largest firms in America, the top five public firms are … Continue reading →

Posted in Best Practices, Decision Making, Delivering Services | Tagged change, Improve, Measure, Metrics, Quality, Quantify, Six Sigma, Track | Leave a comment

The 4th Sigma: The Paradox of Customer Service

Posted on May 28, 2011 by Chris Niccolls

You’ve probably heard about it elsewhere, and if you haven’t in these Blogs we’ve discussed how the Six Sigma framework defines waste as any activity that doesn’t contribute value. For example, in “Is Quality Control A Waste of Time?“ we … Continue reading →

Posted in 4th Sigma, Best Practices, Continuous or Not, Delivering Services, Improvement | Tagged change, corporations, Customer Service, Improve, Measure, Metrics, Projects, Quality, Quantify, Satisfaction, transform | 6 Comments

The 4th Sigma: Is It Time to Rethink Six Sigma?

Posted on May 22, 2011 by Chris Niccolls

Over the past few months, I have been using this blog to collect information from different operational managers, especially IT managers because of the wide range of services they run. The subject has been, “How are you dealing with the … Continue reading →

Posted in 4th Sigma, Best Practices, Decision Making, Delivering Services, Improvement, Continuous or Not, Unique Ideas | Tagged change, Hiring, Improve, IT, Measure, Metrics, outsource, Projects, Quality, Quantify, Reporting, Satisfaction, Six Sigma, tips, Track, transform | 5 Comments