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Tag Archives: transform
A Cloud Story III: Leapfrogging Isn’t Just For Kids
Perhaps the most important outcome of Cloud migrations, the real game changer, is that Cloud services can level the playing field. This is not necessarily good news for service managers in big firms. Fortune 500 firms are largely in the … Continue reading
Cloud Watching…
There’s definitely a lot of talk about the Cloud, what it is and what it means for you. In fact, I recently viewed a YouTube video that stars a very animated Larry Ellison (Oracle’s CEO) opining on the definition of … Continue reading
Posted in Best Practices, Common Sense Contracting, Decision Making, Delivering Services, Unique Ideas
Tagged change, Cloud Computing, Improve, IT, outsource, Risk, transform
1 Comment
When Outsourcing Is Mature…
In the last post we talked about where outsourcing is headed for firms that have reached a “mature” stage. That is to say, if you operate out of one or more lower cost locations, all of which passed their “training” … Continue reading
What To Expect in 2011 Outsourcing…
Without getting too philosophical about it, what’s next depends on what’s already happened at your firm. Since every firm is in a different place, from those who are just dipping their toes for the first time to those who have … Continue reading
Too Smart Phones…
News alert: Smartphones are getting smarter and more powerful! Hmmm… not new news? How about this one, “Cloud computing is becoming more popular!” Did I hear someone snoring out there? OK, we’ve all heard these stories for so long now … Continue reading
Build vs. Buy: Transparent Operations Build Better Products!
Yesterday we looked at the old “Build vs. Buy” question, “When does it make sense to have an internal department develop a product/service, and when does it make sense to use an outside product/service?” We left off saying that a … Continue reading
Build vs. Buy: How To Decide?
Some management issues are eternal and come up over and over again, with no real answer. The underlying issues change over time and from one situation to another. But they are important questions, so they never go away. For example, … Continue reading
Posted in Best Practices, Common Sense Contracting, Decision Making, Delivering Services, Unique Ideas
Tagged Build vs. Buy, change, Improve, Measure, Metrics, outsource, Quantify, RFP, Track, transform
3 Comments
Not All Numbers Are Equal!
Managers that have moved away from management by instinct to management by metrics are often frustrated by the strange quirks and illogical results they get from their management reports. This can be terribly frustrating, because it takes a lot of … Continue reading
Posted in Best Practices, Decision Making, Delivering Services, Improvement, Continuous or Not, Uncategorized
Tagged change, Correct, Improve, Measure, Metrics, Predict, Quantify, tips, Track, transform
1 Comment
The Game Of Numbers
A lot of managers I speak with tell me that they haven’t yet set up the metrics and tracking systems that they need. Have you developed all the metrics you need? Does every product and service you produce have numbers … Continue reading
God Bless You…Google?
Over the last decade or more, there was a big movement towards capturing and standardizing internal data in all service groups. As professional managers, we’re all learning to make better use of data to manage our workers and their work product. … Continue reading
Niccolls AND Dimes 