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Author Archives: Chris Niccolls
Which Location Is the “Best Buy” For Outsourcing?
Not too long ago, the outsourcing of corporate office jobs was synonymous with India. Big news stories showed example after example of work successfully outsourced to India, yielding enormous savings. Years ago, when IBM was the biggest and most recognizable … Continue reading
How To Talk To Your Outsourcer
Outsourcing is a committed relationship. You have to work closely with the account manager at your outsourcer. Like every other committed relationship, you need to communicate with your partner. However, also like every other committed relationship, quality communication is very … Continue reading
Posted in Best Practices, Common Sense Contracting, Delivering Services
Tagged Build vs. Buy, Improve, Metrics, outsource, Procurement, Projects, Reporting
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4th Sigma: How To Listen When The Client Is Silent
If you’ve been following this Blog, you know that we have been discussing variability: how the products and services we provide can be better or worse at any given moment. We then created a tool for identifying and quantifying the … Continue reading
Posted in 4th Sigma, Best Practices, Decision Making, Delivering Services, Improvement
Tagged 4th Sigma, complaints, Improve, Measure, Metrics, Voice of the Client
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The Global Revolution In Jobs: When Did This Happen?
As we continue our journey through the second decade of the 21st Century, we continue to bump up against of outdated definitions and old limits to how the world works. Even how we work. A few days ago I saw … Continue reading
Posted in Best Practices, Improvement, Continuous or Not, Unique Ideas
Tagged Build vs. Buy, Global Talent, Hiring, outsource, Procurement, Projects, Staffing
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When Is Disaster a Disaster? Understanding Trigger Events…
I’ve worked with a lot of firms on disaster plans. And I mean A LOT of firms. Some firms have built truly excellent disaster plans, but very few have built good triggers for their disaster plans. I’ve seen controls to … Continue reading
Posted in Backup Plans, Best Practices, Decision Making, Delivering Services
Tagged Backup Center, Backup PLan, BCP, Disaster, Predict, Satisfaction
2 Comments
Blue Skies, Black Swans and Backup Plans
As Hurricane Irene passes through lower Manhattan, there is a tinge of panic but not the full-on disaster that has been expected. Wall Street will be a bit mussed up, but open for business on Monday. For many in New … Continue reading
Posted in Backup Plans, Common Sense Contracting, Decision Making, Delivering Services
Tagged Disaster, Improve, outsource, Procurement, Projects, Satisfaction
1 Comment
4th Sigma: P Charts Made Simple
It’s been a while since we spent any time on the 4th Sigma, so let’s take a few minutes today and talk about using the 4th Sigma process to address some problems in your operation. If you’re a regular reader, … Continue reading
Posted in 4th Sigma, Best Practices, Delivering Services, Improvement, Continuous or Not
Tagged 4th Sigma, Projects, Reporting, Six Sigma, Track, transform
1 Comment
Everyone Bow Down: Quality Control Has Conquered America!
Just a few blogs ago I said that with the debt ceiling silliness in D.C. resolved, we might have clear sailing until the next crisis. Who knew that the credit downgrade crisis was just a few days away? Of course, … Continue reading
Posted in Best Practices, Decision Making
Tagged change, corporations, Metrics, Quality, Satisfaction, transform
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Is Your Staff About To Run Away?
The debt limit nonsense in Washington seems to be over, at least for now. While there are many arguments and much confused information about the national debt, we know that $200 billion of the TARP loans have been repaid, and … Continue reading
Posted in Best Practices, Unique Ideas
Tagged change, Compensation, corporations, Predict, Satisfaction, Staffing
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How Modern Guns Conquered The Old West
No single story defines America’s Old West. Instead it is a series of individual stories… Big stories about Big characters doing big things. Usually with big guns. The West and the Gun are inseparable. “God didn’t make men equal Smith and … Continue reading
Niccolls AND Dimes 