Tag Archives: change

Grime and Punishment: Why Best Practices Matter (Part II)

Posted on April 21, 2011 by Chris Niccolls

Yesterday we looked at CLI’s (Central Line Infections), a type of infection that results from the use of a Central line, the needle and flexible tube used to insert an intravenous drip bag. CLI’s are extremely dangerous and expensive, infecting … Continue reading →

Posted in Best Practices, Decision Making, Delivering Services, Improvement, Continuous or Not, Learning and Development, Uncategorized | Tagged , , , , , , , , , | 2 Comments

Tail Of The Dancing Rat: Exposing Services to User Scrutiny

Posted on April 18, 2011 by Chris Niccolls

Metrics are all around us, all the time. In fact, some of them are pervasive we forget that they’re metrics. 20 or 30 years ago, if you were in the mood for something to eat you might go to your … Continue reading →

Posted in Best Practices, Decision Making, Delivering Services, Improvement, Continuous or Not, Unique Ideas | Tagged , , , , | Leave a comment

A Cloud Story III: Leapfrogging Isn’t Just For Kids

Posted on April 15, 2011 by Chris Niccolls

Perhaps the most important outcome of Cloud migrations, the real game changer, is that Cloud services can level the playing field. This is not necessarily good news for service managers in big firms. Fortune 500 firms are largely in the … Continue reading →

Posted in Best Practices, Common Sense Contracting, Decision Making, Delivering Services | Tagged , , , , , , , , | Leave a comment

A Cloud Story II: Data With A Side of Miso Pork

Posted on April 13, 2011 by Chris Niccolls

Yesterday we spent some time going over a brief definition of the Cloud, some of its history and why everyone is scrambling to adopt Cloud services. Today, we’re going to take a practical look at what it means to the … Continue reading →

Posted in Best Practices, Common Sense Contracting, Decision Making, Improvement, Continuous or Not | Tagged , , , , , , , | 1 Comment

A Cloud Story I: The Coming of the Cloud

Posted on April 12, 2011 by Chris Niccolls

We’ve all hearing stories about Cloud based services and how they’re going to change the way we live and work. If you manage services in a large firm you’re probably hearing little snippets here and there about Cloud projects that … Continue reading →

Posted in Best Practices, Common Sense Contracting, Decision Making, Delivering Services | Tagged , , , , , , | Leave a comment

Do Outsourcers Know What Time It Is?

Posted on April 8, 2011 by Chris Niccolls

Today, I was puttering around on the Internet, on a site that I frequently visit, Linked-In. I decided that I would take a look at their “Answers” section, which lists questions by members that other members are invited to answer. One of … Continue reading →

Posted in Best Practices, Common Sense Contracting, Decision Making, Delivering Services, Expectations and Rewards, Improvement, Continuous or Not, Learning and Development | Tagged , , , , , | Leave a comment

S’what’s a SWOT?

Posted on April 7, 2011 by Chris Niccolls

A lot of perfectly respectable management theory has been left to marinate in too long in strange acronyms and hard to remember buzz words. Good management doesn’t need to be complicated, and it doesn’t need a special language. There’s a … Continue reading →

Posted in Best Practices, Decision Making, Delivering Services, Improvement, Continuous or Not, Unique Ideas | Tagged , , , , , | Leave a comment

Cloud Watching…

Posted on April 6, 2011 by Chris Niccolls

There’s definitely a lot of talk about the Cloud, what it is and what it means for you. In fact, I recently viewed a YouTube video that stars a very animated Larry Ellison (Oracle’s CEO) opining on the definition of … Continue reading →

Posted in Best Practices, Common Sense Contracting, Decision Making, Delivering Services, Unique Ideas | Tagged , , , , , , | 1 Comment

Bulking Up Your Staff?

Posted on April 5, 2011 by Chris Niccolls

Everyone I talk to tells me that there are good signs of growth in the economy. And managers in large firms are talking about the positive signs they see that new positions will be… although, not just yet.  The resistance … Continue reading →

Posted in Best Practices, Common Sense Contracting, Improvement, Continuous or Not | Tagged , , , , | 1 Comment

Filling The Big Shoes

Posted on March 31, 2011 by Chris Niccolls

Every manager needs to plan for the development and promotion of their staff. Over the past few years the economy has been slow, so for most of us planning on how to hang on to our existing staff has usually … Continue reading →

Posted in Best Practices, Decision Making, Expectations and Rewards, Learning and Development, Self Sorting, Unique Ideas | Tagged , , , , , , , | Leave a comment