Tag Archives: Measure

Is Quality Control A Waste of Time?

Posted on April 28, 2011 by Chris Niccolls

If we roll back the clock just a bit, the support services provided by most large corporations lacked any formal quality control. You had people who were dedicated to performing a function, but there wasn’t formal training or process controls. … Continue reading →

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Outsourcing Analysis Part III: Building Your Toolkit

Posted on April 26, 2011 by Chris Niccolls

For the last two blogs we have been building a tool to help you evaluate your current sourcing decisions, in other words where your staff resides and how they are employed (employees, temps, outsourced, etc.) to perform your business functions. … Continue reading →

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Outsourcing Analysis Part II: That’s My Core?

Posted on April 25, 2011 by Chris Niccolls

In our last Blog we talked about how we source for a function, which is to say the process of deciding (and executing) the “how and where” a function is performed. In the last few years the movement has been … Continue reading →

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Grime and Punishment: Why Best Practices Matter (Part II)

Posted on April 21, 2011 by Chris Niccolls

Yesterday we looked at CLI’s (Central Line Infections), a type of infection that results from the use of a Central line, the needle and flexible tube used to insert an intravenous drip bag. CLI’s are extremely dangerous and expensive, infecting … Continue reading →

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Tail Of The Dancing Rat: Exposing Services to User Scrutiny

Posted on April 18, 2011 by Chris Niccolls

Metrics are all around us, all the time. In fact, some of them are pervasive we forget that they’re metrics. 20 or 30 years ago, if you were in the mood for something to eat you might go to your … Continue reading →

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Do Outsourcers Know What Time It Is?

Posted on April 8, 2011 by Chris Niccolls

Today, I was puttering around on the Internet, on a site that I frequently visit, Linked-In. I decided that I would take a look at their “Answers” section, which lists questions by members that other members are invited to answer. One of … Continue reading →

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S’what’s a SWOT?

Posted on April 7, 2011 by Chris Niccolls

A lot of perfectly respectable management theory has been left to marinate in too long in strange acronyms and hard to remember buzz words. Good management doesn’t need to be complicated, and it doesn’t need a special language. There’s a … Continue reading →

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Bulking Up Your Staff?

Posted on April 5, 2011 by Chris Niccolls

Everyone I talk to tells me that there are good signs of growth in the economy. And managers in large firms are talking about the positive signs they see that new positions will be… although, not just yet.  The resistance … Continue reading →

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Epsilon Cloudburst

Posted on April 4, 2011 by Chris Niccolls

Have you heard of Epsilon, the marketing firm? Well, if you haven’t you can probably expect to hear about them soon. One of the many services Epsilon offers is the management of emailing services for many large corporations. Personally, I … Continue reading →

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Filling The Big Shoes

Posted on March 31, 2011 by Chris Niccolls

Every manager needs to plan for the development and promotion of their staff. Over the past few years the economy has been slow, so for most of us planning on how to hang on to our existing staff has usually … Continue reading →

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