Tag Archives: outsource

Do Outsourcers Know What Time It Is?

Posted on April 8, 2011 by Chris Niccolls

Today, I was puttering around on the Internet, on a site that I frequently visit, Linked-In. I decided that I would take a look at their “Answers” section, which lists questions by members that other members are invited to answer. One of … Continue reading →

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Cloud Watching…

Posted on April 6, 2011 by Chris Niccolls

There’s definitely a lot of talk about the Cloud, what it is and what it means for you. In fact, I recently viewed a YouTube video that stars a very animated Larry Ellison (Oracle’s CEO) opining on the definition of … Continue reading →

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Bulking Up Your Staff?

Posted on April 5, 2011 by Chris Niccolls

Everyone I talk to tells me that there are good signs of growth in the economy. And managers in large firms are talking about the positive signs they see that new positions will be… although, not just yet.  The resistance … Continue reading →

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Epsilon Cloudburst

Posted on April 4, 2011 by Chris Niccolls

Have you heard of Epsilon, the marketing firm? Well, if you haven’t you can probably expect to hear about them soon. One of the many services Epsilon offers is the management of emailing services for many large corporations. Personally, I … Continue reading →

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When Outsourcing Is Mature…

Posted on March 29, 2011 by Chris Niccolls

In the last post we talked about where outsourcing is headed for firms that have reached a “mature” stage. That is to say, if you operate out of one or more lower cost locations, all of which passed their “training” … Continue reading →

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What To Expect in 2011 Outsourcing…

Posted on March 28, 2011 by Chris Niccolls

Without getting too philosophical about it, what’s next depends on what’s already happened at your firm. Since every firm is in a different place, from those who are just dipping their toes for the first time to those who have … Continue reading →

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The New Ownership Of Book & Subscriptions

Posted on March 21, 2011 by Chris Niccolls

Corporate libraries have undergone a huge shift over the last couple of decades. The paper based library had to re-invent itself as a digital resource. For years now, information that used to be the domain of the library not only … Continue reading →

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Yes, THAT Butterfly Effect…

Posted on March 18, 2011 by Chris Niccolls

My childhood image of Japan is forever tied to the giant monster movies of the 60’s and 70’s, chief of which was Godzilla. Sure, everyone remembers Godzilla, rising menacingly out of Tokyo Bay, but there were many other less memorable … Continue reading →

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Build vs. Buy: How To Decide?

Posted on March 15, 2011 by Chris Niccolls

Some management issues are eternal and come up over and over again, with no real answer.  The underlying issues change over time and from one situation to another. But they are important questions, so they never go away. For example, … Continue reading →

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God Bless You…Google?

Posted on February 21, 2011 by Chris Niccolls

Over the last decade or more, there was a big movement towards capturing and standardizing internal data in all service groups. As professional managers, we’re all learning to make better use of data to manage our workers and their work product. … Continue reading →

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