Category Archives: Expectations and Rewards

Align rewards with efforts

The Customer Is Always Right… Sometimes


Yesterday we talked about the Baldridge Award and how one firm won the award, but shortly afterwards went bankrupt. This case raised questions about the value of quality control, or at least of the Baldridge award. My contention is that … Continue reading

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Do Outsourcers Know What Time It Is?


Today, I was puttering around on the Internet, on a site that I frequently visit, Linked-In. I decided that I would take a look at their “Answers” section, which lists questions by members that other members are invited to answer. One of … Continue reading

Posted in Best Practices, Common Sense Contracting, Decision Making, Delivering Services, Expectations and Rewards, Improvement, Continuous or Not, Learning and Development | Tagged , , , , , | Leave a comment

Filling The Big Shoes


Every manager needs to plan for the development and promotion of their staff. Over the past few years the economy has been slow, so for most of us planning on how to hang on to our existing staff has usually … Continue reading

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When Outsourcing Is Mature…


In the last post we talked about where outsourcing is headed for firms that have reached a “mature” stage. That is to say, if you operate out of one or more lower cost locations, all of which passed their “training” … Continue reading

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overload, Overload, OVERLOAD…


The term that best defines this week is: Information Overload! Earthquakes, Tsunami’s, Nuclear leaks in Japan, Fault lines under US Nuclear reactors, New war in Libya, Ongoing war in  Afghanistan, Stock market roller coaster, Economy getting better/worse, Growth of the … Continue reading

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Win, Lose or Cheat!


If you’re setting up a system to track metrics, a big question is, “Will the people who are responsible for collecting the numbers do the job honestly and competently?” It’s a good question. I think in almost any situation, especially … Continue reading

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